FAQ
Find answers to common questions about shopping, shipping, returns, and more. Need help? Email support@kirbybuys.com
Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! Get free shipping on orders over $100. Orders under $100 have standard shipping fees, shown at checkout. Most domestic orders ship within 5-10 business days or 10-20 business days internationally. Track your order with the tracking number on the order confirmation email.
Q: Do you ship internationally?
A: Yes, we ship worldwide! International orders take 10-20 business days, and customs fees may apply to you.
Q: How long does shipping take?
A: Domestic orders typically arrive in 3-7 business days after processing (1-2 business days). International orders may take 10-20 business days due to customs. You’ll receive a tracking number once your order ships.
Returns & Refunds
Q: What is your return policy?
A: We offer a 14-day return window from delivery for unused items in original packaging with tags. Eligible returns qualify for a full refund of the item price (excluding shipping costs). Email support@kirbybuys.com within 14 days to initiate the return. See Return and Refund Policy.
Q: How do I return an item?
A: Follow these steps:
- Contact support@kirbybuys.com within 14 days of delivery with your order number and reason for return.
- Receive a return label and packing instructions.
- Ship the unused item in original packaging within 7 days using a tracked service.
- You are responsible for the return shipping.
- After inspection (up to 7 business days), expect a refund to your original payment method within 10 business days.
Q: Can I return personalized or sale items?
A: Some items are non-returnable, including:
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Personalized or custom-made products.
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Hygiene-related items if opened or used.
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Final-sale or discounted items from promotions.
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Perishable or hazardous goods
Check product pages or contact support for details.
Q: What if my order arrives damaged?
A: Inspect your package upon delivery. Report damages within 48 hours with photos and/or videos and email to support@kirbybuys.com. We may provide a replacement or refund after we assess the damage.
Q: Who pays for return shipping?
A: You’re responsible for return shipping costs unless the item is damaged or defective. Original shipping fees, duties and taxes are non-refundable. Use insured, tracked shipping for safety.
Discounts & Promotions
Q: How do I get 10% off my first order?
A: Sign up for our newsletter to receive a 10% off welcome code for your first purchase. Apply it at checkout during our store opening special.
Q: Are there other discounts available?
A: Yes! Look for seasonal sales or bulk-buy promotions. Subscribe to our emails or follow us on social media for the latest deals on our collections.
Product & Shopping
Q: What types of products do you sell?
A: KirbyBuys offers a curated selection of home and kitchen essentials across categories like Premium, Special, Featured, and Bestsellers. Browse our collections for unique finds! Explore all products!
Q: Are your products high-quality?
A: Absolutely! Our products are made with durable, safe materials, designed for everyday use. Each item is carefully selected to ensure quality and functionality. Shop with Confidence.
Payments
Q: What are the payment methods?
A: We offer a range of payment methods, credit cards (Amex, Visa, Mastercard, UnionPay), Shop (Amex, Visa, Mastercard, UnionPay), PayPal, Apple Pay, Google Pay, Cryptocurrencies (BTC, ETH, USDC, Litecoin, Dogecoin). Please note that, the Shop (purple button) currently only accepts Amex, Visa, Mastercard, UnionPay. For alternative payment methods, check out on our website and sign in, create an account, or check out as guest at the checkout page if you have already logged in via Shop.
Q: Can I pay for my order in instalments?
A: No. Currently we do not have this payment scheme.
Customer Support
Q: How do I contact KirbyBuys for help?
A: Reach us at live chat, or via our contact form, or email us at support@kirbybuys.com for assistance with orders, returns, or product questions. We’re here to enrich your shopping experience!